Terms and conditions

Last updated October 9, 2026 · Version 1.5

Contents

1. About these Terms
2. No guarantee of results
3. Websites
4. Basic Google indexing setup
5. Social media management
6. Fees and payment
7. Cancelling, refunds and ending the Agreement
8. Your responsibilities
9. Content and ownership
10. Privacy and confidentiality
11. Other companies' services
12. Limits on liability
13. Non-profit program
14. General terms

Where our pages point here

• Websites: packages, pages, revisions, first draft timeline (section 3)
• Built for search, with help getting listed on Google (section 4)
• Your site is hosted in your own name (section 3.12)
• Social media management: monthly schedule and changes (section 5.4)
• Social media plans: Light, Steady and Daily (section 5.1)
• Paying monthly: billing date and 3-month minimum (section 6.3)
• Annual plan and renewal (section 6.6)
• Student and new graduate rates (section 6.7)
• Founding clients' price lock (section 6.11)
• Deposit and payment for websites (section 6.2)
• Cancelling and refunds (section 7)
• Do you guarantee my site meets my college's rules? (section 8.1)
• No guarantee of results (section 2)

1. About these Terms

1.1 Who we are

Open Door ("we", "us", "our") is a website and social media studio for health and wellness practitioners in Canada, based in Halifax, Nova Scotia, and founded by Brian Gao. Open Door is a business name of 12236257 Canada Inc., a corporation incorporated under the laws of Canada, which is the party to the Agreement. You can reach us at hello@opendoorweb.ca.

1.2 Who you are

"You" means the person or organization named on the Order Form, or who signs up for or pays for any of our services. If you accept these Terms for a practice, clinic or organization, you confirm that you're allowed to bind it.

1.3 What these Terms cover

These Terms apply to everything we provide: website packages, basic Google indexing setup, social media management plans, the free week of social media content, the free small website change, the non-profit program, and your use of opendoorweb.ca. Our website gives short summaries; these Terms give the full details. Where a page on our website links here, these Terms explain what that page means.

1.4 How these Terms become a contract

You accept these Terms when you do any of these: sign the Order Form (on paper or electronically), tick the box agreeing to them at checkout, pay for a service, or ask us in writing to start work. The Order Form and these Terms together are the "Agreement". A free introductory call doesn't commit you to anything.

1.5 If documents disagree

If the signed Order Form and these Terms disagree, the Order Form wins. If these Terms and anything on our website (or in an email, proposal or call) disagree, these Terms win. The version of these Terms in force on the day you accept them applies to you, unless it is changed as described in section 14.4.

1.6 Signing electronically

Electronic signatures, typed names, ticked boxes and emails count as signed writing, and electronic copies are as valid as originals.

1.7 For business use

Our services are for your practice, clinic or organization, not for personal or household use.

1.8 Days and times

"Days" means calendar days. "Business days" means Monday to Friday, except public holidays in Nova Scotia. Times are Atlantic Time. "Including" means "including but not limited to".

1.9 Using our website

Our website is general information about our services. The demo practices shown on it are fictional. Nothing on it is legal, regulatory, tax or professional advice. Links to other websites are for convenience; we don't control those sites.

2. No guarantee of results

Please read this section carefully. It applies to every service we provide.

2.1 We don't guarantee results

We do not promise or guarantee any result or business outcome from our work. This includes:

• more followers, likes, views, reach, shares or engagement;
• more website visitors, enquiries, bookings, clients, patients or revenue;
• any position, ranking or priority in Google or any other search engine, map or directory, or appearing in search results by any date;
• that Google or any other search engine will index your website or keep it indexed;
• that Meta (Facebook and Instagram), Google, Stripe, your booking platform or any other service will accept, show, approve or keep your content or accounts;
• that your website or content meets your regulator's rules (see section 8.1);
• that any service will run without interruption or errors.

2.2 Why

These outcomes depend on things we don't control: how search engines and social platforms decide what to show, their rules and changes to them, competition, the season, your services, fees and location, your reputation, and what you do yourself. Any example, demo, estimate or figure on our website or in a conversation is an illustration, not a promise.

2.3 What we do promise

We will provide the services described in the Agreement with reasonable skill and care, on the schedule described, as long as you do your part.

2.4 We aren't your lawyer or regulator

We aren't lawyers, accountants, privacy officers or regulators. We do our homework on advertising rules, but nothing we say or make is legal, regulatory, tax or professional advice.

2.5 No side promises

Nothing anyone says or writes, including in emails, calls or messages, adds a guarantee or changes this section unless it is written into a signed Order Form.

3. Websites

3.1 Packages

We offer three website packages. Each is based on the number of practitioners listed on the site when you sign, and includes a set number of pages (section 3.2):

• Spark: 1 to 3 practitioners, 5 pages (Home, About, Services, Contact and Privacy);
• Lantern: 4 to 6 practitioners, up to 10 pages;
• Hearth: up to 10 practitioners, up to 15 pages.

Practices with more than 10 practitioners get a written quote. A smaller practice may choose a larger package to get more pages. Prices are on our Pricing page and your Order Form. Spark has a launch price of $500 for our first 10 website clients, counted in the order their Order Forms are signed; after that, Spark is $750. The price on your signed Order Form is the price you pay. If more practitioners are listed than your package allows, we'll move you to the right package before launch, and adding people after launch is a website change (section 3.16).

3.2 What counts as a page

A page is one separate web address on your site, such as your Home page or your Fees page. A team page counts as one page, however many practitioner bios are on it; a separate page for an individual practitioner counts as a page. Each page beyond your package costs $100, plus $20 for each extra language on your site (for example, $120 on a site in English and Chinese), agreed in writing before we build it. Blog posts and new pages after launch are quoted before we start (section 3.16).

3.3 What every package includes

• a custom design for your practice;
• the number of pages in your package (section 3.2) (online stores, member areas, client portals and custom software aren't included);
• help with the writing: we shape, edit and draft text with you, based on the information you give us;
• a booking button that links to your own booking platform (such as Jane App or Owl Practice);
• a privacy page;
• a layout that works on phones, tablets and computers, built with accessibility in mind (section 3.15);
• basic Google indexing setup (section 4);
• setting up hosting in your own name and publishing your site there (section 3.12);
• 2 rounds of revisions before launch, and 2 more rounds within 14 days after launch (section 3.8);
• a first draft within 7 days of having everything we need (section 3.7);
• a free week of social media content (section 5.11).

3.4 What isn't included

Unless your Order Form says otherwise, packages don't include:

• logo or brand design, photography or video;
• pages in languages other than English (see section 3.5);
• setting up, running or connecting booking, payment, email or other systems (the booking button is a link only);
• buying or renewing your domain, any fees your hosting company charges, or email accounts;
• Google Business Profile, directory listings, advertising, or ongoing search engine optimization;
• ongoing updates after launch (see section 3.16).

3.5 Sites in more than one language

Your site is built in English. We can add French, Simplified Chinese or Traditional Chinese. Each extra language costs 20% of your package price: $100 for Spark at its $500 launch price ($150 at $750), $300 for Lantern or $500 for Hearth. For example, a Spark site at the launch price in English, French and Simplified Chinese costs $500 + $100 + $100 = $700. For practices with more than 10 practitioners, extra languages are part of the written quote. The pages in each language match the English pages, and you review and approve every language before launch (section 8.1). The add-on also applies, for each extra language, to the free Spark website that comes with an annual plan (section 6.6). Other languages are quoted separately.

3.6 How a website project works

• You sign the Order Form and pay the deposit (section 6.2).
• You send us everything we need to build the first draft ("Complete Materials"): your text or notes, services, fees, bios, photos and logo if you have them, your regulator, booking link, and anything else our questionnaire asks for. We'll tell you if anything is missing.
• We send the first draft.
• You review it and send changes, up to 2 rounds before launch.
• You approve the final site in writing.
• You pay the balance.
• We set up hosting in your name, connect your domain, publish the site and complete the basic Google indexing setup.
• Within 14 days of launch, you can send up to 2 more rounds of changes.

3.7 Timeline

We send the first draft within 7 days of the later of (a) receiving your deposit and (b) receiving Complete Materials. Every later date depends on you replying, so any delay on your side moves our dates by at least the same amount. If we're more than 14 days late with the first draft for reasons that are ours alone, you may cancel and we'll refund everything you've paid, including the deposit.

3.8 Revisions

Each package includes 4 rounds of revisions in total:

• 2 rounds before launch, on the drafts. Please send your changes within 14 days of receiving a draft.
• 2 rounds after launch, which must reach us within 14 days of the launch date (the day your site is published on your domain). Rounds not used by then expire.

A "round" is one set of changes, sent together in one message. Rounds before launch and after launch are separate: unused rounds before launch don't carry over, and the 2 rounds after launch can't be used before it. Revisions cover wording, images, and adjustments to layout and design within the agreed design. They don't cover a new design direction after you've approved one, extra features, or work beyond the package. Extra rounds, and changes after the 14 days, are quoted before we start (section 3.16). Fixing our own mistakes never uses up a round.

3.9 If a project stalls

If we're waiting on you (for materials, feedback or approval) for 30 days, we'll pause the project and tell you. If we still haven't heard from you 60 days after that notice, we may close the project. The deposit is kept. If you'd like to restart within 6 months, we'll pick up where we left off when our schedule allows. After that, we may need to send a new quote.

3.10 Your approval before launch

We never publish your website without your written approval (an email is enough). By approving, you confirm that you've reviewed every page and that it's accurate, complete and meets your regulator's rules (section 8.1).

3.11 Launch and final delivery

Final delivery means publishing the approved site on your domain and handing it over. We do this once the balance is paid (section 6.2). For 14 days after launch, you can send your 2 rounds of revisions after launch (section 3.8). If something isn't working as agreed, tell us and we'll fix it at no charge, without using a round. After that, fixes for anything that was our mistake are still free; other changes are quoted (section 3.16).

3.12 Hosting

We don't host websites ourselves. Your website is hosted on an account in your own name, with a hosting company you choose or one we recommend. Our usual recommendation is Cloudflare Pages, which is currently free for a site like yours, but its prices and plans are set by Cloudflare and can change. As part of launch, we help you open the account, publish your site there and connect your domain.

You own the hosting account, keep the login, and pay the hosting company directly if it charges anything. Please don't send us your password; we'll guide you through adding us as a user, or through making the changes yourself. To publish changes later, we'll need that access again. If you choose a host we don't usually work with, setting it up may take extra time, which we'll quote before we start.

The hosting company's own terms apply to your account. It, not us, is responsible for keeping your site online, and we aren't responsible for its outages, price changes or decisions about your account (section 11.1). Hosting doesn't include email. We send you a copy of your site files at launch, and again on request within 10 business days.

3.13 Your domain

You buy your domain (web address) in your own name, keep the login, and pay its renewals. We connect it to your site. Please don't send us your registrar password; we'll guide you through giving us access or making the changes yourself. If your domain expires or you lose access to it, your site will go offline, and we aren't responsible for that.

3.14 Booking button

The booking button is a link to the booking page you give us. Your booking platform is a separate service with its own terms and fees. If its address changes, updating the link is a website change.

3.15 Accessibility and mobile devices

We design and build with accessibility in mind, using common good practices such as readable text, good colour contrast, keyboard navigation and image descriptions, and we test on current phone and computer browsers before launch. Unless your Order Form says so, we don't certify the site against a particular standard (such as WCAG), and we can't promise it will work perfectly for every visitor or on every future device or browser.

3.16 Changes after launch

Changes after launch, and any work beyond your package, start from $50. We always give you a quote first and only start once you agree. If you're on a social media plan, one small change a month is included (section 5.12).

3.17 Credit line

Your website footer includes a small "Website by Open Door" line linking to our site. Please leave it in place. Ask us if you'd like it removed.

4. Basic Google indexing setup

Every website package includes basic Google indexing setup. This section explains what it is, what we do, what it's good for, and what it isn't.

4.1 What indexing means

Google keeps a huge catalogue of web pages called its "index". A page has to be in the index before it can appear in Google search results at all. "Indexing" means Google has found a page, read it and added it to that catalogue. Basic indexing setup is the work that helps Google find your new site and understand it.

4.2 What we do

Once, when your site launches, we:

• set up Google Search Console (Google's free tool for site owners) for your website under your own Google account, and verify that you own the domain;
• create a sitemap, a file that lists every public page on your site, and submit it to Google through Search Console;
• set up a robots.txt file that lets search engines read your public pages and keeps private pages (such as payment or thank-you pages) out of search results;
• give every page a clear title, a short description for search results, sensible headings and a canonical address (which tells Google the main address of each page, so copies aren't counted separately);
• add text descriptions to images, a link-preview image for when your site is shared, and make sure the site loads securely (https) and works on phones;
• ask Google to index your home page and main service pages using Search Console's "request indexing" tool;
• show you how to see in Search Console which of your pages are indexed.

4.3 What it's good for

• It lets Google find your site soon after launch, instead of waiting for Google to stumble on it.
• It makes your pages eligible to appear in Google results, for example when someone searches for your name or practice name.
• Clear titles and descriptions help Google understand each page and show a tidy listing that people can recognize.
• Search Console belongs to you. It shows you, for free, which pages are indexed, any problems Google finds, and which searches led people to your site.

4.4 What it isn't

Being indexed is not the same as ranking. Indexing makes a page eligible to appear; it doesn't decide where or how often it appears. Basic indexing setup doesn't include Google Business Profile (the listing on Google Maps), directory listings, keyword research, ongoing search engine optimization, writing content to rank, building links, advertising, or monitoring your position in search results.

4.5 Timing and no guarantee

Google alone decides whether, when and how it indexes and shows any page. It often takes from a few days to a few weeks, and Google may choose not to index some pages, or may remove them later. No one can pay Google or ask it for better placement in its regular results. We don't guarantee indexing, any position, any amount of traffic, or any timing (section 2.1).

4.6 What we need from you

Search Console is set up in your Google account, so you'll need a Google account and, for verification, access to your domain's settings (or to give us temporary access). If we can't get that access, we'll finish the parts we can and tell you what's left. You can remove our access when setup is done. If you change your site later yourself, keeping it in good shape for Google is your responsibility.

5. Social media management

5.1 Plans

We offer three social media plans. Your plan, shown on your Order Form, sets how many pieces of content each monthly batch has:

• Light: 12 pieces a month (8 posts, 2 reels and 2 stories), $199 a month;
• Steady: 20 pieces a month (12 posts, 4 reels and 4 stories), $299 a month;
• Daily: 30 pieces a month (14 posts, 6 reels and 10 stories), $399 a month.

Each plan can be paid monthly (section 6.3) or yearly (section 6.6). With your agreement, we can swap a piece for a different type (for example, a post for a story), but a batch never has more pieces than your plan includes. Reels are made from stock footage, text, graphics and short clips you send us; filming and long video edits aren't included.

5.2 What's included

We plan and create each monthly batch for your Facebook Page and Instagram account. Each plan includes:

• a monthly content calendar;
• captions and hashtags;
• 2 rounds of changes on each monthly batch (section 5.5);
• scheduling and posting, only after you approve (section 5.6);
• one small website change a month (section 5.12).

We write with your regulator's advertising rules in mind, but you're responsible for approving what's posted (section 8.1).

5.3 What isn't included

Unless your Order Form says otherwise, plans don't include:

• paid advertising or boosting posts (we never pay for or boost anything on your behalf);
• answering comments or messages, or monitoring your accounts;
• photo or video shoots (we use photos and videos you send, or properly licensed stock images);
• other platforms, such as TikTok, LinkedIn, YouTube or Google Business Profile posts;
• content in any language other than English (our social media plans are in English only).

5.4 Your Scheduling Date and the monthly schedule

Each client is given a Scheduling Date: a day of the month from the 1st to the 31st, shown on the Order Form. On your Scheduling Date, we schedule that month's batch in Meta Business Suite. The batch's first piece goes live 7 days later, and the batch runs until the day before the next batch's first piece.

If your Scheduling Date is the 30th or 31st, it falls on the last day of every month. If it's the 29th, it falls on February 28 in years when February has no 29th.

For every batch:

• 7 days before your Scheduling Date (14 days before the batch's first piece goes live), we send you the batch's full content for review: every piece with its caption, and the calendar of the days each one goes live.
• Until your Scheduling Date, you review the batch, ask for any changes (section 5.5) and approve it (section 5.6). This is your review window.
• On your Scheduling Date, we schedule the approved pieces in Meta Business Suite.
• 7 days after your Scheduling Date, the first piece goes live. The rest go out on the days in the calendar, spread across the batch (one a day on the Daily plan), until the next batch's first piece.

Your first batch is scheduled on the first Scheduling Date that falls at least 7 days after your plan starts. For the first batch only, we send the content as soon as we can before that date, so you may have less than the usual 14 days to review it, and the first few pieces may be too close to their go-live dates to change (section 5.5).

5.5 Changes to a batch

Each batch includes 2 rounds of changes. A round is one set of change requests, sent together in one message, after we've sent you the batch. A round can cover any piece in the batch.

A request to change a particular piece (rewrite it, replace it, swap it with another day's, or add a new piece for that day) must reach us at least 10 days before the day it's due to go live. Because we send each batch 14 days before its first piece goes live, you always have at least 4 days to ask for changes to the first piece, and longer for the later ones. Requests that arrive later, or after both rounds are used, may be declined or quoted as extra work. Changes can't increase the number of pieces in a batch.

This notice period doesn't apply to taking something down (section 5.7).

5.6 Approval and posting

Nothing is posted without your approval. You can approve in Meta Business Suite or by email. Once you approve, we schedule the pieces.

If you haven't approved some or all of a batch by your Scheduling Date, we won't schedule or post the unapproved pieces. When you approve later, we schedule the remaining pieces for the days still ahead. Days that have already passed aren't made up, carried over or refunded, and the plan fee stays the same.

5.7 Taking something down

You can ask us at any time to pause, change or remove a piece for reasons of accuracy, privacy, safety or your regulator's rules. Email us with "URGENT" in the subject line. We'll act as soon as we can, usually within one business day. You can also remove it yourself, since you stay an administrator of your accounts. These requests don't use up a round of changes.

5.8 Access to your accounts

You give us access through Meta Business Suite, with only the permissions needed to create, schedule and publish content. We never ask for your password, you remain the owner and administrator, and you can remove our access at any time (if you do, we can't keep posting, and the plan fee still applies until the plan ends).

Please don't give us access to your messages. We don't read or answer comments or messages, and we don't monitor your accounts. That's your responsibility. Social media accounts aren't a safe way for anyone to reach you in an emergency, and your profiles should say so in the way your regulator expects.

5.9 Your accounts and platform rules

Your Facebook Page and Instagram account belong to you and must be in good standing. You agree to follow Meta's terms. Meta may limit, remove or refuse content, change how its tools work, or restrict accounts, and that isn't in our control. If a Meta tool we use changes, we may switch to another way of scheduling and will tell you.

5.10 Photos and information you send

Only send photos, videos and information you have the right to use. Don't send anything showing or describing your clients unless you have their written consent and your regulator allows it. We may decline to use material we think could cause a problem.

5.11 Free week of social media content

When we build your website, we also create one week of custom social media content: 7 pieces for Facebook and Instagram, a mix of posts, stories and reels. We deliver them when your website launches. They're a gift, so they don't include rounds of changes. You post them yourself, unless you're on a social media plan, in which case we schedule them after you approve. It's free, it doesn't require a subscription, it comes once per website we build, and it has no cash value.

5.12 One free small website change a month

While you're on a paid social media plan, one small change a month to a website we built is included, up to one hour of work. Examples: editing text, swapping a photo, updating hours or fees, or adding a team member's bio. It doesn't include new pages, new features, redesigns or translation. Unused changes don't carry over. Email your request; we usually do it within 5 business days. Larger requests are quoted (section 3.16).

6. Fees and payment

6.1 Prices

Prices are those published on our Pricing page when you sign up, as shown on your Order Form. All amounts are in Canadian dollars and are before tax (section 6.8).

6.2 Website deposit and balance

Deposit: when you sign the Order Form, you pay a deposit of 50% of the package price. We start the first draft only once the deposit is paid. The deposit is non-refundable, except as set out in section 3.7 and section 7.5. It reserves time in our schedule for your project and covers the planning and design work that starts right away. It counts toward the package price.

Balance: the rest of the package price is due before final delivery. We send you the invoice when you approve the final site, and we publish the site and hand it over once it's paid (section 3.11). Projects quoted for more than 10 practitioners follow the payment schedule in the quote.

6.3 Paying monthly: your billing date

A plan paid monthly is billed in advance, for a full month, starting on the day you sign up (your start date). After that, it's billed automatically through Stripe on the same day of each month (your billing date) until you cancel (section 7.1). There's no partial first month.

If your start date is the 29th, 30th or 31st, months without that day are billed on their last day. Each monthly payment covers one monthly batch.

6.4 3-month minimum

A plan paid monthly has a minimum term of 3 months: your first 3 monthly payments, at the same monthly price throughout. There's no introductory price. After the minimum term, your plan continues month to month until you cancel (section 7.1).

You can give notice during the minimum term. Your plan then ends on the later of the last day of the minimum term and the end date worked out in section 7.1. Moving to another plan (section 6.5) doesn't restart the minimum term.

6.5 Changing plans

You can move to another plan (Light, Steady or Daily) from your next batch. Tell us at least 14 days before that batch's Scheduling Date. The new monthly price applies from the next billing date after your request.

On an annual plan, you can move to a larger plan part-way through a year by paying the difference between the two annual prices for the months left, rounded to the nearest month. Moving to a smaller plan takes effect at renewal.

6.6 Annual plan

An annual plan costs 10 months of its monthly price and covers 12 months: $1,990 for Light, $2,990 for Steady or $3,990 for Daily a year. It's paid in full, in advance, when you sign up. It covers 12 months from your start date, including the monthly batches whose Scheduling Dates fall in that time. The next payment is due on the anniversary of your start date the following year, and the plan renews automatically each year on that date at the annual price for your plan published at the time, unless you cancel before the renewal date (section 7.2). We'll email you at least 30 days before each renewal with the date and the price.

Annual plans are non-refundable and can't be switched to monthly billing part-way through a year; you can switch at renewal. There's no separate minimum term on an annual plan.

Website offer: the first year of an annual plan includes either a free Spark website, or $500 off the Lantern or Hearth package price (or off the quote, for more than 10 practitioners). A free Spark website has no separate deposit or balance: the annual payment covers it. For Lantern or Hearth, you pay the reduced price as a deposit and balance (section 6.2). The website follows section 3. The offer comes once per client, with your first annual year, and doesn't apply to renewals or to a website we've already built for you. The website stays yours if you later cancel the plan.

6.7 Student and new graduate rates

You qualify if, when you sign up, you're enrolled in a program that leads to your profession, or you graduated from one in the past 6 months. Send us proof (an enrolment letter or proof of your graduation date) before you sign up; student sign-ups are arranged with us directly, not through the Pay page. Student rates are for first-time clients only.

The student rate is 25% off the monthly price of any plan for your first 12 months, rounded down to the dollar: Light $149, Steady $224 or Daily $299 a month. It applies to your first 12 monthly payments (section 6.3). After the 12 months, your plan moves to the regular price automatically. The student rate is for monthly billing only; it doesn't apply to annual plans.

If the proof turns out to be wrong, the regular price applies from your start date and we'll bill the difference.

6.8 Taxes

Prices don't include tax. We don't charge GST/HST today. If we're required to charge GST/HST or any other tax, we'll add it from the date the law requires, and it will be shown on your invoice or at checkout before you pay.

6.9 How you pay, and missed payments

Payments are made through Stripe by credit card, debit card, Apple Pay or Google Pay, by pre-authorized debit from a Canadian bank account, or by another method we agree to in writing. Website deposits and balances are billed by invoice, which you pay online. Stripe collects your card or bank details, and your debit agreement if you pay by bank debit; we never see or store your full card or account number. Stripe emails a receipt for every payment.

If a payment doesn't go through, Stripe will retry it and we'll contact you to let you know. We don't start work on a month's content until that month's payment has gone through, so a late payment may delay that batch. Days missed because of the delay aren't made up. We don't charge interest on late payments. If a payment is still unpaid 30 days after the due date, we may end the Agreement (section 7.5).

6.10 Disputes over a charge

If you think a charge is wrong, please contact us first so we can sort it out. If you dispute a payment with your bank or card company without contacting us, we may pause work until it's resolved.

6.11 Founding clients

If you're one of our first 10 social media clients (counted in the order their Order Forms are signed), your plan's price is locked for 12 months from your start date: it won't go up during that time, even if our published prices do. If you change plans in that time (section 6.5), the lock carries over to the new plan at its price on the day you change. After the 12 months, section 6.12 applies. Your Order Form says if you're a founding client.

6.12 Price changes

We can change our published prices at any time for new sign-ups. For an existing monthly plan, we'll give you at least 30 days' written notice before a price change takes effect, and you can cancel before then (section 7.1). An annual plan's price changes only at renewal. Your student rate doesn't change once you've started, and a founding client's price is locked as set out in section 6.11.

7. Cancelling, refunds and ending the Agreement

7.1 Cancelling a plan paid monthly

After the 3-month minimum (section 6.4), you can cancel a plan paid monthly at any time with 30 days' notice, on your account page or by emailing hello@opendoorweb.ca. Your plan ends on the last day of the billing month in which the 30 days end (the day before a billing date). For example, if your billing date is the 10th and you give notice on February 12, the 30 days end on March 14, so your plan ends on April 9 and your last payment is the one on March 10.

We finish the batch whose Scheduling Date falls on or before your end date, and it's posted in full even if it runs past that date. Payments already made aren't refunded.

7.2 Cancelling an annual plan

To stop an annual plan from renewing, cancel before the renewal date, on your account page or by email. The plan then ends at the end of the year you've paid for. It can't be cancelled for a refund part-way through a year. If we fail to send the renewal reminder described in section 6.6, you can cancel within 14 days after the renewal and we'll refund that renewal payment.

7.3 Cancelling a website project

You can cancel a website project at any time by email, before or after the first draft. We keep the deposit, and you owe nothing more. Work we haven't been paid in full for stays ours, so you can't use the draft. Once the full price is paid, the work we've done is yours (section 9.2).

7.4 Refunds

Website deposits (section 6.2), annual plans (section 6.6) and monthly payments already made aren't refundable, except where these Terms say otherwise. For a website, if you tell us within 14 days of launch that something isn't as agreed, we'll fix it (section 3.11). If we can't fix it, we'll refund a fair part of the balance you paid. Nothing in these Terms takes away a right to a refund that the law gives you and that can't be waived.

7.5 When either of us can end the Agreement

Either of us can end the Agreement by written notice if the other seriously breaks it and doesn't fix the problem within 14 days of being told (7 days for an unpaid amount). We can also end it right away if you ask us to publish something unlawful, or if you're abusive or threatening toward us. If we end the Agreement when you haven't broken it, for example because we're closing the business, we'll refund any amount you've paid for work or months we haven't delivered, including the deposit if we haven't sent the first draft.

7.6 Content we won't create or post

We may refuse to create or post anything we reasonably believe is unlawful, misleading, against your regulator's rules or a platform's rules, or infringes someone's rights. We'll tell you why. Declining such content doesn't change your fees.

7.7 When the Agreement ends

• You pay what's owed up to the end date.
• We remove ourselves from your accounts. Please also remove our access on your side.
• We remove any pieces still scheduled to post after the last batch (section 7.1) and send you the files on request.
• Your website stays yours, on the hosting account in your name (section 3.12).
• We keep project files for 12 months, and payment records as tax law requires, then may delete them.
• Sections that by their nature should continue (including section 2, section 9.2, section 10, section 12 and section 14) continue to apply.

8. Your responsibilities

8.1 Your regulator's rules and the law

You are responsible for making sure that everything on your website and social media accounts is accurate, isn't misleading, and meets the rules of your regulator (your college or association), your province and the law. This includes the titles and credentials you use, claims about services, fees, testimonials, and crisis and emergency information.

We do our due diligence: we read your regulator's published advertising guidance, look up crisis resources for your area, and flag anything we're unsure about. But rules differ between professions and provinces and change over time, and you know your practice best. We don't guarantee compliance, or the accuracy of crisis lines or any other information. That's why you review and approve every page and every piece before it's published.

8.2 What you give us

You confirm that everything you give us is accurate, that you own it or have permission to use it, that it doesn't infringe anyone's rights, and that anyone shown in a photo has agreed. Use only the professional titles you're entitled to use. We may rely on what you give us without checking it.

8.3 No information about your clients

Never send us personal or health information about your clients or patients. We don't need it for any of our work. If we receive some by mistake, we'll delete it and let you know.

8.4 Replying and access

Please reply to our questions and approval requests within a reasonable time, keep your contact details up to date, keep your account logins secure, and give us only the access we need.

8.5 Claims caused by your content

If someone makes a claim against us because of material you gave us, content you approved, or your breaking the Agreement, you'll cover our reasonable costs and losses from that claim, including reasonable legal fees. This doesn't apply to the extent the claim was caused by our negligence or wilful misconduct.

9. Content and ownership

9.1 Your materials

What you give us stays yours. You allow us to use, copy, edit and publish it only to provide our services to you.

9.2 What we make for you

Once you've paid in full for it, you own the design, text, images and other content we create specifically for you: your website once its package (or annual plan) is paid, and each batch of social media content once that month is paid. To the extent the law allows, we waive our moral rights in that work (the right to be named as its author and to object to changes). Until you've paid, you may use our work only to review it.

Drafts are for review only. Every draft and review copy we send is marked as a draft and includes technical protections that stop it from working on a live website. Please don't publish a draft, put it on any website or hosting account, or remove or get around those protections. We publish the finished website, without those protections, once the balance is paid (section 3.11).

9.3 What we keep

We keep ownership of our own tools, code, templates, methods and know-how, and of general design techniques that aren't specific to you. You get a permanent, free licence to use whatever of these is part of your website, for your website. Stock photos, fonts, icons and open-source code are used under their own licences. Some stock images are licensed only for use on your website and social media, and we'll tell you the source if you need it.

9.4 Showing your project as an example

We'll only show your website or content publicly as an example of our work (for example on our website) if you say yes on the Order Form. You can withdraw that permission at any time for future use.

10. Privacy and confidentiality

10.1 Your personal information

We handle personal information in line with Canadian privacy law and our Privacy page. We collect only what we need to provide the services and keep business records (such as your name, contact details, what you bought and payment records). We keep payment records for as long as tax law requires, generally six years.

10.2 Service providers

We use other companies to deliver our services, such as Stripe (payments), Formspree (forms), Cloudflare (hosting for our own website), Meta and Google. Some of them store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also use independent contractors. Everyone we use is bound to protect your information, and we stay responsible for our services.

10.3 Confidentiality

We keep your non-public business information confidential and use it only to provide our services. We share it only with service providers and contractors who need it for that purpose, or when the law requires. This doesn't apply to information that's already public or that we received from someone else legitimately. This continues for 3 years after the Agreement ends.

10.4 If something goes wrong

If we learn that information we hold about you has been accessed without permission, we'll tell you promptly, and we'll also notify the authorities when the law requires it.

11. Other companies' services

11.1 Services we don't control

Our work relies on services run by other companies, including Meta, Google, Cloudflare and other hosting companies, Stripe, domain registrars and booking platforms. They have their own terms and fees, and they can change, limit, suspend or end their services or your accounts. We aren't responsible for what they do, for their outages, or for your accounts and fees with them.

12. Limits on liability

12.1 How much we're responsible for

To the fullest extent the law allows, our total responsibility to you for all claims connected with the Agreement is limited to the amount you paid us for the service the claim relates to in the 12 months before the claim arose.

12.2 Losses we aren't responsible for

To the fullest extent the law allows, we aren't responsible for: lost profits, revenue, clients, patients, followers, rankings, data or goodwill; complaints, investigations, discipline or fines from a regulator; or any indirect or consequential loss. This applies even if we were told such a loss was possible.

12.3 What these limits don't cover

These limits don't apply to fraud, gross negligence, wilful misconduct, or anything else the law doesn't allow to be limited.

12.4 No other promises

Apart from what the Agreement says, and to the extent the law allows, we make no other promises or warranties, whether stated or implied.

12.5 Events outside our control

Neither of us is responsible for a delay or failure caused by events outside our reasonable control, such as an outage at a platform or hosting company, a power or internet failure, severe weather, illness or a family emergency, or government action. Dates move by a reasonable amount. If such an event stops a service for more than 30 days, either of us may end that service, and we'll refund amounts paid for work or months not delivered.

13. Non-profit program

13.1 Free websites for non-profits

Through our non-profit program, we choose a small number of non-profit organizations each year and build their website free of charge, equivalent to our Lantern package, and help set up hosting in the organization's name (section 3.12). We decide who joins the program. These Terms apply to program websites, except that there's no deposit or balance, and the sections on fees and refunds don't apply. Because the service is free, our responsibility is limited as set out in section 12.1. The organization buys and owns its domain.

14. General terms

14.1 Governing law

The Agreement is governed by the laws of Nova Scotia and the federal laws of Canada that apply there.

14.2 Resolving disagreements

If you're unhappy with something, please tell us in writing first. We'll both try in good faith to resolve it within 30 days. If we can't, either of us may take the matter to the courts of Nova Scotia (including Small Claims Court), which will have exclusive jurisdiction. Either of us can ask a court for urgent relief at any time.

14.3 Notices

Notices under the Agreement are given by email, to the address on the Order Form for you and to hello@opendoorweb.ca for us. A notice sent on a business day before 5 p.m. Atlantic Time is received that day; otherwise it's received on the next business day. You can also cancel a plan on your account page.

14.4 Changes to these Terms

We may update these Terms from time to time, and the date at the top will change. If you have an ongoing plan, we'll email you at least 30 days before a change affects you. If you don't agree with it, you can cancel before it takes effect. A change never alters the price, scope or schedule of a website project already underway, or of an annual plan year already paid.

14.5 Entire agreement

The Order Form and these Terms are the whole agreement between us about our services. They replace earlier conversations, emails and proposals. Any change to the Agreement has to be in writing (an email from both of us is enough).

14.6 Transfers

You can't transfer the Agreement to someone else without our written consent. We may transfer it to a business that takes over Open Door (for example, if the business is sold), and we'll tell you if we do.

14.7 Our relationship

We're an independent business. Nothing in the Agreement makes us your employee, partner or agent.

14.8 If part of the Agreement isn't valid

If a court finds part of the Agreement invalid, that part is applied as far as it can be, and the rest continues to apply. Not enforcing a right right away doesn't mean giving it up.

14.9 Language

These Terms are written in English. Any translation is only for convenience, and if they differ, the English version applies. The parties have expressly required that the Agreement and all related documents be drawn up in English. Les parties ont expressément exigé que la présente convention et tous les documents qui s'y rattachent soient rédigés en anglais.

14.10 Headings and summaries

Headings, examples and plain-language summaries are there to help you read the Agreement. Where an example and the rule seem to differ, the rule applies.

14.11 Questions

If anything in these Terms is unclear, email hello@opendoorweb.ca before you sign. We're happy to explain.

© Open Door. These Terms were last updated October 9, 2026. Back to contents